Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow the appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
If you are late for an appointment you may be asked to re-book.
Ways you can cancel your appointment:
- By calling the surgery and speaking to our reception team on 01294 605141 and selecting option 3
- Signing up to the Text/Email alert service and and replying to number provided in the alert with the word “CANCEL
- Access the button below to submit our online form – this must be done 24 hours in advance
Emergency Appointments
These are available by telephoning the surgery Monday to Friday between 09:00 and 10:00 on telephone number 01294 605141. Please do not ask for an emergency appointment unless you have a medical emergency. The GP will only treat the emergency condition during an emergency appointment and will not be able to discuss any other ailments you may have.
For emergencies outwith this time during surgery opening hours please contact 01294 605141.
Outwith our surgery hours you will need to contact NHS 24 /ADOC for information or advice. You will be connected to one of their Nurse Advisors or Health Information Advisors. The telephone number for NHS 24 is 111. Information is also available at www.nhs24.scot
Additional information
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Interpreter
If you require an interpreter for your appointment please let the receptionist know at the time of booking and this can be arranged for you.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please inform the receptionist when requesting these appointments.
Text/Email Alerts
We have a texting service which allows patients to receive confirmation and reminders about your appointments. You can also cancel your appointment by replying to the number provided in the alert with the word CANCEL
The surgery is also offering the same service using either text or e-mail to inform patients that they are due to make an appointment for their reviews and also to let them know some simple test results.
If you would be happy to receive reminders to make your review appointments and simple test results by e-mail or text then please click the image on the right to sign up.